MONDAY, MAY 20, 2024
ANI
In a sudden turn of events, Air India Express finds itself grappling with a crisis as a significant portion of its cabin crew reported sick at the eleventh hour. The airline, acknowledging the situation, has been compelled to cancel several flights due to a shortage of crew members.
According to an Air India Express spokesperson, speaking to news agency ANI, the issue surfaced as a section of their cabin crew reported sick, starting from last night. This unexpected development has led to flight delays and cancellations, prompting the airline to actively engage with the affected crew to ascertain the underlying reasons.
Expressing regret over the disruption caused to passengers, the spokesperson assured that the airline is working diligently to address the issue and minimize inconvenience to guests. Passengers affected by cancellations are promised full refunds or complimentary rescheduling options to mitigate the impact of the situation.
Despite the setbacks, the airline maintains its commitment to providing high-quality service and apologizes for the unexpected disruption. Passengers scheduled to fly with Air India Express are advised to check the status of their flights before heading to the airport.
The crisis has resulted in the cancellation of at least 78 international and domestic flights operated by Air India Express, as senior crew members reportedly fell sick overnight without prior notice. Sources within the airline suggest that the crew members might be discontented with the performance-linked incentive component of their salaries following recent revamp and restructuring efforts. Additionally, it is speculated that crew members aimed to prevent potential chaos at airports amidst the staffing shortage.
