HERALD: How has footfall been at your properties post lockdown?
VINCENT RAMOS: I am delighted to inform that our hotels have been performing phenomenally well. We are anticipating the last quarter will perform even better. In India, we have the strength of the domestic tourism market. With most of the destinations overseas restricted for travel, it has most certainly boosted the domestic demand for local key markets including Goa, given that we are a matured leisure destination with high quality hospitality offerings that match international travel standards. Our core focus remains, our high service standards and the trust that our guests have in us which reflects in our recent recognition as India's strongest brand. While IHCL has always been a second home to many, we are now being looked at a home away from home (a first home to work away from home).
HERALD: With travellers wanting an experience apart from just comfortable stay and good cuisine, what measures have you taken to meet the demand?
VR: For several decades, our resorts have been home to legendary personalities, heads of states, royalty and several celebrities. The breath-taking views, our opulent hotels and resorts and our remarkable hospitality have been a personal favourite of our patrons. Travel has never been so sought after and been more exhilarating than it is right now. New experiential concepts have been introduced to meet the changing customer demands. The 4D - Dream Drive Discover Delight offers guests the perfect opportunity to drive with families and friends to discover, unwind and enjoy nature at her most glorious in this beautiful paradise. Pawcations offer guests the unique opportunity to witness their pets enjoy an exciting holiday with a host of in-room amenities and outdoor facilities. For those looking to escape the confines of home and maximize work from rejuvenating environs, Bizcations are an ideal choice. Taj Wellness Retreats allows travellers to embark on a soulful journey to revitalize mind, body and spirit. Thoughtfully designed by Jiva Spa’s wellness experts, these retreats combine holistic healing techniques with serene locations to indulge, nourish and reenergise oneself. In addition, we also have a host of curated experiences within the hotels to enhance the holiday experience.
HERALD: Do you see Goa as the next trending wedding destination?
VR: Goa has always been synonymous with splendid beach resorts, relaxation, delectable local cuisine and a warm welcome. As non-conventional unions and breezy beach weddings top the charts, our iconic properties in Goa are sure to breathe life into even the most dreamy shore-side nuptials. Unparalleled venues and exceptional service ethics are the keys to crafting the most memorable weddings. At IHCL Goa, we believe in going beyond to create memorable experiences that are truly momentous and etched in history.
HERALD: What is your F&B strategy considering the current scenario?
VR: In the current scenario, the dynamics of the Food & Beverage industry has extensively evolved and adapted to match the comfort of its customers. Healthy lifestyle, immunity-boosting and fresh local produce are the key driving factors currently in the food industry. We have made a tactical shift to lay emphasis on wellness and healthy dining with the introduction of a carefully curated Chef’s selection of potential immunity boosting foods and beverages. Given the salubrious climate leading to the growing demand for outdoor dining, we recently introduced ‘The Sky is Yours’ - an inimitable range of open to sky experiences, ranging from breezy alfresco dining to soaking in the serenity of waterside venues to languid sundowners. Guests can immerse themselves in some of the most stunning natural backdrops whilst enjoying sumptuous meals created by our chefs. On similar lines we also launched ‘The Garden is Yours’; giving guests an option to book an exclusive and private spot amidst lush gardens. This is where nature takes center-stage, bring alive special moments, all with the reassurance of the highest standards of safety, hygiene and social distancing.
HERALD: How is the Taj Resort & Convention Centre, Goa different from other properties here?
VR: Taj Resort & Convention Centre is a gift by the Fomento Group to Goa. I can confidently say, there is no other hotel like it in the State. Goa required a Convention Centre facility, it is now fulfilled with the introduction of Taj Resort & Convention Centre. The State is now equipped to host conventions at this splendid property. Located on a hillock overlooking splendid views of the sea, the hotel offers signature hospitality encompassed in an architectural marvel. I can describe it as one of the finest convention resorts in Asia as it has the best vistas. If one were to go to the terrace or in any of the room balconies, the panoramic views of the magnificent Arabian Sea, Zuari River, Mormugao Harbour and Vainguinim Beach mesmerizes into a picture perfect backdrop. Taj Resort and Convention Centre is an experience like no other.
HERALD: What are your plans for 2021?
VR: We are acquiring many new properties. amã Stays and Trails is India’s first branded homestay product, currently we have five properties in Goa and will be further expanding the presence with the introduction of new villas in 2021. We are also working towards expanding Ginger in Goa. IHCL has the highest inventory in Goa with over 1500 rooms, keeping us ahead of the race with the complete spectrum of brands - Taj, SeleQtions, Vivanta, Ginger and amã Stays & Trails.