There has been a significant disruption at the Margao post office due to technical glitches arising from the rollout of a new digital system called IT2.0. This system failure has caused delays, forcing people to wait for hours and severely impacting services like Speed Post and registered mail. Customers have been stranded in long queues, and the post office had to display a “Server Down” notice, limiting services and entry at times.
Social activists and citizens have expressed frustration over the slow resolution, especially as upcoming festivals like Raksha Bandhan heighten the demand for postal services. Despite repeated questioning, post office officials have declined to comment on when the system will be fixed or when normal services will resume. Authorities have acknowledged the “teething problems” with IT2.0 and stated that efforts are underway to resolve the issue nationwide, including in Margao.
This disruption highlights the hardship faced by the public, including the complaints by local voices such as Rock Pinto, who report systemic failures affecting timely postal service and causing inconvenience to many residents. The situation remains unresolved as the government works through these technical challenges.