MARGAO: GOACAN launched a consumer rights & responsibilities awareness drive as part of its ongoing consumer literacy campaign and in preparation to the post-lockdown scenario in the context of COVID-19 pandemic.
The awareness drive, which seeks to remind consumers to assert their rights and assume their responsibilities when they purchase goods, will end on June 25 (State Consumer Rights Day).
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The activities during the awareness drive will cover the rights of the consumers under the Consumer Protection Act 2019, the Standards of Weights & Measures (Packaged Commodities) Rules 1977, the Food Safety and Standards Act 2006, Essential Commodities Act, National Food Security Act and the BIS Act 2016.
The drive will also focus on the importance of food safety and consumers will be alerted on the contents of packaged food and ripening of fruits sold in the markets.
Safety and quality standards for products and services will be another area of focus wherein consumers will be made aware of the fire safety norms for LPG cylinders and ISI mark imprint on the electrical appliances.
GOACAN will lay stress on the consumers right to redressal with regards to fair price shops, post offices, banks, mobile and landline phones, cable TV, LPG cylinders, electricity, GST, etc.
It will also create awareness on the various helplines available to report complaints and the agencies available for redressal of their complaints and grievances.
Consumers are invited to send copies of their complaints and suggestions to GOACAN Post Box 187, Margao 403601 or by email to [email protected]
