Team Herald
PANJIM: As part of the Time Bound Delivery of Services Act, the Revenue Department will launch ‘Gramin Mitra’ (friend of the villagers) initiative to ensure availability of services at the doorstep.
“As part of our mission to improve the efficiency of governance and take the delivery of services to the doorsteps of the common man, we are in the process of introducing an efficient IT initiative (Gramin Mitra),” Revenue Minister Rohan Khaunte said.
Last month the minister had announced introduction of backpack kits for village level services at selective locations on a pilot basis. “Trained staff will move to the villages with a tablet, printer, scanner and projector to help people upload applications on the e-district portal. The receipts will be generated online. The kits can be used for creating awareness on various government schemes,” he said. Soccoro panchayat has become the first village to be introduced to the scheme.
“The sole motive of Gramin Mitra is to take governance to the doorsteps of the citizens. The affair is to facilitate information of the applicant towards achieving a digital locker which will reduce paper work in the long run,” he stated.
The department has set up a mechanism to seek response and feedback from citizens on services provided. Khaunte said this initiative will bring out the true utility of e-governance.
Khaunte has also proposed introducing a series of technology-based services this month.
such as IVRS based citizen Response System integrated with SMS gateway to give one stop solution for checking status of applications and registering grievances. So also, a single window for partition and conversion of land is also in the pipeline.
