MARGAO: Revenue Minister Atanasio (Babush) Monserrarte directed the Mamlatdar to have a more humane approach when it comes to dealing with citizens, at the first Janata Darbar held for South Goa District at Matanhy Saldanha Margao on Monday.
He also emphasised on the need to guide people to the department concerned, instead of making them run from pillar to post. A large number of people were present for
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the same and they presented their individual matters to the Minster, who gave them an assurance that the issues raised would be resolved as soon as possible.
“It is the need of the hour that the Mamlatdar, Deputy Collector and Collector give a human touch as far as the grievances of the public are concerned. The public should be provided hassle free services and should not be made to run around the departments. The officers should guide the people to resolve their grievances and should not delay due to the absence of any official,” said Monserrate.
The Minister also stated that a review meeting will be held every month or two by the District Collector to go over the performance of mamlatdars and take corrective measures accordingly. This will have a special focus on expediting ‘mundkarial’ cases and thoroughly checking the applications sent in at the first instance itself as opposed to finding faults at a much later stage, by which time it becomes a legal matter and is drawn out in the courts. Monserrate also added that the Goa Public Service Commission (GPSC) had recently cleared the hiring of over dozen mamlatdars which would also help lessen the present load at the Revenue department.
Amongst other issues raised was the sub-registrar delaying registering building societies where Monserrate said there is a uniform payment and process structure for shops and houses in these societies and that instructions will be issued to the sub-registrar to follow government policy.
Those present on the occasion included Margao MLA, Digambar Kamat; Curtorim MLA, Aleixo Reginaldo Lourenco; Velim MLA, Cruz Silva; Benaulim MLA Venzy Viegas; South Goa Collector, Asvin Chandru and other government officials.
