It is noticed that the entrance to the bank has high steps and it is difficult for senior citizens to climb. Many senior citizens struggle to climb. Therefore, a ramp facility is needed at the main entrance of the bank. Secondly, as one enters, there is a token system which is good and the tokens are designated as normal category and senior citizens. The numbers of the normal category are announced at regular intervals and the token numbers are displayed on the screen as well. But nothing is being announced regarding the token numbers of senior citizens. As a result, long queues are seen in the bank office and senior citizens are put through great inconvenience. When one of the senior citizens lost his cool and shouted at the persons at the counter, then only were they attended to. State Bank of India is one of the most renowned national banks in the country and the higher ups must put some order at the bank at Margao. It needs to be more customer friendly.
SBI Margao needs to be Senior Citizens Friendly
State Bank of India, Margao Branch has to be customer friendly.
