Why only BSNL? The 3G services in India are a joke. All the private operators charge the millions of subscribers for services that are never delivered. When one complains about a dysfunctioning 30 day package the minimum response time is 3 days – 10% of the duration and yet no add on time or refund is given which means the 10% of loss is very conveniently pocketed by the network.
The networks collect your address during the sign up but fail to inform you that they do not have the required infrastructure in your area to provide the service you are paying for.
Call centres are outsourced and hence call centre agents have no idea how to solve a problem and just pacify you by stating the concerned department will revert.
Ryan Lobo, Calangute
