On the 1st or 2nd of every month, BSNL informs its customers about the amount of their telephone bill for the previous month and also the due date of its payment.
Eight days before the due date, BSNL starts sending daily reminders to the customers through SMS and telephone calls to pay the bill in time to avoid disconnection. Due to lack of coordination between its departments, these reminders continue for some days even after the bill has been paid. However, when it comes to attending to the registered complaints of the people about non working of their phones or broadband, not even a quarter of such zeal is shown. The complaints remain unresolved for days and weeks together. BSNL should improve its service to the people and thereby also its image.
