On February 19, 2019 at around 3 am onwards there was no power supply to Siolim area (Bamon Vaddo). I tried calling 1912 from 3.10 am to 5.30 am the recorded message saying all executives are busy attending calls. It is astonishing. This call centre is so busy or quietly put off during such emergency break down. The Electricity Department has to make an inquiry and discard this contractor, hand it over to some other call centre or it would be advisable to have a recorded system similar to the BSNL wherein the complaint is recorded and we can allow the staff at call centre to have a good sleep. Then I called up the Siolim section office and the staff noted my complaint and also informed that the breakdown was due to the main line fault with a satisfying reply.
Secondly the Electricity Department has asked its consumers to pay their bills online through Bharat Pay while some banks which were collecting have put up notices that they will not be accepting any bills from this month. Will the department make announcement in the local newspaper that the consumers will be allowed to pay their bills at other alternative offices/banks.
