The Quepem Post Office is grappling with a serious staff shortage, leading to long queues, delayed services, and growing public frustration. With only one counter assistant currently managing all customer transactions, residents are being forced to wait for hours to complete even basic postal work.
According to sources, another staff member has been on maternity leave for over a month, and no temporary replacement has been appointed, further worsening the situation.
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Citizens, including senior citizens, government employees, and private-sector workers, say the delays are severely affecting their schedules. Many have also complained about poor ventilation and lack of fans in the queue area, with some reporting cases of people feeling faint while waiting.
The staff shortage has also disrupted parcel deliveries, with several customers claiming they have been waiting more than three days to receive their packages.
Local residents have urged postal authorities to take urgent action by deploying additional personnel or recruiting local unemployed youth to help manage the workload and restore timely postal services in Quepem.
