The Goa Human Rights Commission (GHRC) has taken suo motu cognizance of media reports highlighting the ongoing tap water crisis in Korgao and has issued notices to the Chief Secretary, the Department of Drinking Water and the Public Works Department (PWD).
The Commission has directed the authorities to file their responses by August 21, when the matter will be taken up for further hearing.
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In a separate proceeding, the GHRC has also recommended that the Goa government establish a unified grievance redressal mechanism for water-related complaints. Under the proposed system, the Department of Drinking Water would function as the single agency responsible for receiving consumer complaints and ensuring their timely resolution.
The Commission observed that a centralised mechanism would streamline the complaint process, improve coordination among departments and provide quicker relief to consumers facing water supply issues.
The GHRC’s intervention comes amid growing concerns over the drinking water situation in Korgao, with the Commission seeking accountability from the concerned authorities while also proposing structural reforms to improve public service delivery.
