RESOLVING CONFLICT EFFECTIVELY

Conflicts occur when there is difference in opinions or situation in which one or both parties perceive a threat whether or not the threat is real.

Our everyday interactions involve people who think, feel and reason differently from us. When conflict is mismanaged, it can cause great harm to a relationship. 

Conflict is a normal part of any relationships. Whenever people disagree over their values, perceptions, ideas, or desires, these differences sometimes appear trivial, but when a conflict triggers strong feelings, a deep personal desire to feel safe or respected and valued is expected. We lose patience and temper, start becoming judgmental and may communicate in an undesirable way. 

In personal relationships, a lack of understanding can result in distance, arguments, and break-ups. In the workplace, differing decisions can result in broken deals, decreased profits and lost jobs.

If you can recognize conflicting needs and are willing to examine them with compassion and understanding, it can lead to creative problem solving, team building, and stronger relationships. Turn resolving conflicts into opportunities to collaborate, accommodate or compromise. It’s a skill one has to learn to improve the personal relationships which is important for the well-being of our mind. 

Focus on the present. If you’re holding on to grudges based on past conflicts, your ability to see the reality of the current situation will be impaired. Rather than looking to the past and assigning blame, focus on what you can do in the here-and-now to solve the problem.

Listen for what is felt as well as said. When you really listen, you connect more deeply to your own needs and emotions, and to those of other people. 

It is important to understand yourself and others. Explore the cause of the conflict occurred and tackle any underlying issues. Then look at the negative implication of allowing the conflict to linger and the positive perks of resolving it. 

By paying close attention to the other person’s nonverbal signals or “body language,” such as facial expressions, posture, gestures and tone of voice, you can better understand what the person is really conveying. 

Resolving conflict is impossible if you’re unwilling or unable to forgive others. Resolution lies in releasing the urge to punish which can serve only to deplete and drain your life.

If you can’t come to an agreement, agree to disagree. It takes two people to keep an argument going.  

Humour helps to reduce tension and anger, reframe problems and put the situation into right perspective and then the conflict can actually become an opportunity for greater connection and intimacy.

Express praise and respect for your peer’s work, communicate what improvements you would like to see made and compliment each other end on a positive note to show that you are confident of their ability.  

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