Commuters faced significant inconvenience at the Margao KTC Bus Terminus on Tuesday, as a serpentine queue was witnessed outside the busy transport hub.
Passengers alleged a lackadaisical attitude on the part of staff from the Kadamba Transport Corporation, claiming poor coordination and delays in ticketing contributed to the chaos.
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However, ticketing staff presented a different version, stating that the issue stemmed from drivers allegedly taking multiple extended breaks and failing to respond to calls on time, disrupting bus schedules.
The situation highlights ongoing operational challenges at the bus terminus, with daily commuters urging authorities to address the inefficiencies and ensure smoother functioning of services.
