PANJIM: Though the Time Bound Delivery of Services Act is expected to implement next week, the grievance redressal system has already been activated.
Revenue Minister Rohan Khaunte said that district collectors are addressing online complaints on a daily basis, feedback of which is sent to the complainants. “People did not have a forum but now they are lodging their complaints on [email protected], which is being directly accessed by me, Revenue Secretary and District Collectors. The collectors are responsible to answer to queries with a copy to me,” he told Herald.
The minister refused to divulge the nature of complaints claiming the Act protects confidentiality of the complainant as well as the information/grievance received. “Different problems encountered by the common man in availing services from a government department are the type of complaints coming to us. The identity and type of complaints lodged by a particular person are confidential, but the issues are addressed by our department properly and positively,” he said adding, “Our teams ensure that complaints are resolved and feedback is sent to the concerned complainant.”
The Act, expected to be enforced between May 15 and 20, will ensure discipline in offices and time-bound services to the common man while also emphasizing on the no-nonsense policy and zero-tolerance to corruption.
Other related services like mutation process and e-district have also begun on a trial basis. “We are understanding the pros and cons of the system, to further streamline it for the welfare of the public,” Khaunte assured.
