PANJIM: Availing a birth or death certificate from your municipal body is now just a click away. With the entire process going online, a citizen can even lodge a complaint against the services from his home. Goa State Urban Development Agency (GSUDA), in collaboration with NIC on Thursday launched Common Service Delivery web portal for all 13 urban local bodies.
The digitalising of birth certificates and creation of a repository to host digitally signed certificates is also in process. GSUDA will also soon launch POS machines for door-to-door collection of houses tax, boosting cashless transactions at all councils.
Chief Minister Manohar Parrikar launched the portal, which is designed and developed on lines of the electronic service delivery portal, operating in Telangana, wherein services are rendered through citizen service centers (CSC) and through the web. Urban Development Minister Francis D’Souza was present at the launch.
In all 17 services will be available online, including birth and death certificates, corrections in birth and death certificates, panchayat birth and death certificates, house tax payment, transfer of house tax, payment of trade license and sign board fees, application for trade and sign board license, NOC for water and light connection, payment of shop rent, booking of halls, booking of night soil tanker, application for income certificates and file a complaint.
Urban local bodies have been using a back office application Municipal Administration System (MAS), operational since 2002. During the launch, Parrikar suggested that the portal should make the facility available wherein all municipal councils will update on the developmental works initiated by them, from the time of issuing the work order to giving deadline for completion.
In line with Goa traffic cell’s traffic sentinel scheme, Parrikar asked GSUDA to have a similar scheme for garbage in municipal areas, where people can upload photos wherever there is garbage piled up. “The Waste Management Corporation should be linked with the portal,” he directed.
Stating that most of the public grievances are with the Directorate of Municipal Administration, Parrikar said that under the online complaint registration, introduced by Public Grievance Department, nearly 350 cases have been cleared while 34 are critical, which have missed the deadline.
