A viral video from an HDFC Bank branch in Kanpur has triggered widespread outrage after a woman employee was seen verbally abusing a customer during a heated argument. In the clip, the staff member allegedly uses foul language and makes remarks invoking her caste identity, repeatedly saying, “I am a Thakur,” while warning the customer not to challenge her. The incident has drawn sharp criticism online, with many calling the behaviour highly unprofessional and inappropriate for a banking environment. At one point, she is also seen lifting her laptop in a threatening manner, further escalating the confrontation. Colleagues reportedly intervened to calm the situation, but the employee continued shouting aggressively. Social media users have demanded strict action and accountability from the private bank. The exact cause of the dispute remains unclear, and HDFC Bank has not yet issued an official statement.
HDFC Bank Employee’s Abuse Video Goes Viral, Sparks Public Outrage
