Team Herald
MARGAO: The Margao Municipal Council is taking radical steps in order to give a citizen-centric administration.
If you enjoyed reading this article, you can help support our journalism by adding OHeraldo as a preferred source.
The Chief Officer has sent a strong signal of action against the officials who indulge in any kind of malpractices which are detrimental to the assurance of time-bound delivery of services.
Chief Officer Agnelo Fernandes said that accountability, transparency and time-bound delivery of services will be in place shortly. The CO has already publicised the WhatsApp number for the citizens who can contact him for redressal of their grievances and assured to speed up their work if is kept pending beyond the specific period.
The Chief Officer said that changes in the attitude of MMC staff will be visible as motivation and briefing them about their role for the welfare of citizens will be impressed upon continuously.
“Measures will be taken to motivate them and work efficiently. Their behaviour and public interaction will be strictly monitored and bad behaviour, staff attitude will be improved. Erring officials will be taken to task if there is any complaint. Any grievance of the public will be strictly dealt with an iron hand to tone the administration to a more people-friendly manner,” he said.
“Garbage problem will be sorted out within a day’s time. The public can click the photos, mention the location/landmark and send. The same will be immediately attended by the concerned supervisor,” informed Agnelo.
The Chief Officer said, “I know it is difficult to change the ‘sussegad’ attitude of my staff but let me try. Ill-conceived and cumbersome rules, procedures will be simplified to make administration easy and people-friendly. Any work of the locals and mostly of persons with Goan origin will be given top priority and their work will be expedited in a hassle-free manner.”
