Ponda local accuses cellular company of overcharging

Ponda local accuses cellular company of overcharging
HERALD CORRESPONDENT
MARCEL, JULY 17
A resident from Ponda has accused a popular cellular company for overcharging on call rates even as his post paid connection has a lower-rate plan.
Antonio Augusto (58) has claimed that the cellular company overcharged his international call to Africa by Rs 360.
“According to my post-paid call rate plan, the outgoing call was to be charged at Rs 15 per call, but instead, the company charged me Rs 45 per call,” said Augusto, adding that he had a written agreement from the cellular company in support of his claim.
Augusto claims that early this month he had written to the cellular company of the discrepancy in the phone bill but till date no action has been taken.
“I wrote to officials from the cellular company earlier this month but to no use. When I had opted for the post-paid connection, I was told of the low-call rates and even there is a written proof with me. Now they are claiming that the call charges are same for all. They have charged me Rs 30 extra for every call. I spoke for 12 minutes and they charged Rs 540 for that call, when it should have been Rs 180. This is totally wrong. Besides, I was asked to pay the bill and that my money would be refunded,” he said.
“A few hundred rupees is not the main issue, but I’m concerned with the manner in which the cellular company treats its customers. People should be careful and should verify their bills,” Augusto added.
When contacted, officials at the cellular company’s Ponda branch office claimed that the complaint is under process and has been referred to the head office for further action.