A Rapido rider has come under scrutiny after a woman from Ghaziabad alleged that he sent her inappropriate messages after completing a bike taxi ride. The incident came to light when the woman, Anushka, shared her experience on Instagram, posting screenshots of the conversation along with a short video clip from her journey.
In her post, she initially captioned the ride video with a sarcastic remark suggesting she had casually booked a Rapido bike, followed by another line indicating that things quickly went wrong. The post then showed screenshots of a WhatsApp chat allegedly initiated by the rider after the trip had ended.
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According to the screenshots, the rider first texted her asking if she recognised him, stating that he had just dropped her off. When Anushka asked if he was the Rapido driver, he confirmed his identity and went on to compliment her appearance. He reportedly described her as “cute” and said she looked good in traditional attire. The conversation further escalated when he asked personal questions, including her age and living situation, and even suggested meeting her the following day.
Disturbed by the interaction, Anushka blocked the rider shortly after receiving the messages.
The post quickly gained traction on social media, drawing widespread attention and sparking discussions around passenger safety and data privacy in app-based ride services. Many users questioned how drivers may have access to customers’ contact details beyond necessary communication.
Following the viral post, Rapido issued a public response, apologising for the incident and terming the rider’s behaviour as “unethical” and “completely unacceptable.” The company assured that appropriate action would be taken.
The incident has reignited concerns over safety protocols and the protection of user information in ride-hailing platforms.
