PERNEM: After suffering frequent power cuts and trauma of dealing with an uncaring staff for years, the residents of Pernem taluka are finally receiving good service from the electricity department this year.
It is learnt that the staff currently working at the Pernem electricity office, quickly respond to the complaints and queries from the consumers.
The consumers say that the officials and office staff promptly respond to querries in person as well as on the phone; and the ground staffers, too, immediately attend to complaints of power failures and other power related problems.
The consumers further say that even when electric lines snap due to falling of trees or other causes, the power is restored within two-three hours.
The Pernem electricity department office caters to 14 panchayats and a municipality, while the remaining five panchayats of the taluka are handled by the Agarwada substation.
However, the residents coming under Agarwada substation complain that both the office and the ground staff have not been responsive to their problems. Armbol, Morjim, Chopdem-Agarwada, Mandrem and Keri come under Agarwada substation.
