The workload in Mapusa Post Office has considerably increased due to increase in the number of customers and introduction of new saving schemes.
In this situation, providing additional staff and modern facilities is an absolute requirement. Surprisingly, the number of counters for this work has been reduced to just two as a result of which people have to wait for hours to be served. Even a simple job like updating a passbook or receiving Form 15 H or 15 G takes hours.
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Part of the work of the postal staff could be reduced if a self updating machine for pass books is provided. And the precious time of the people could be saved if a drop box for Form 15 H or Form 15 G is provided.
Our country now manufactures modern and superfast trains namely Vande Bharat and our scientists undertake missions to the Moon but the Department of Posts, the oldest and biggest organisation in the country takes hours to serve the people who come to it for depositing or withdrawing small amounts. What a sad contrast.? Will the head of the post offices in Goa visit at least the city post offices and do whatever it takes to provide prompt and better service to its customers and especially senior citizens?
