It is a known fact that BSNL Landline services dispatches the monthly bill to the consumer by post. Many a times due to the delay in the postal services, the consumer gets the bill very late in the month, at times very close to the due date.
As a result of the delay in the payment of the bill the amount that is paid is added to the next month’s bill as arrears. The consumer then has to verify that the previous month’s bill was actually paid. This creates a lot of confusion and causes inconvenience to the consumer.
It needs to be seen that the consumer gets the monthly telephone bill well in advance so that the payment can be made in time to void including the paid amount in the next month’s bill.
Adelmo Fernandes, Vasco
