The District Consumer Redressal Commission, North Goa, has directed a vehicle manufacturer and its dealer to jointly refund Rs 15 lakh to a Santa Cruz resident after holding that the car sold to him suffered from serious defects.
The seven-seater vehicle, purchased in September 2023 for over Rs 24 lakh and largely financed through a bank loan, reportedly functioned without issues only for a few months. It later suffered repeated breakdowns, including once while the complainant was on his way to drop his children at school.
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Despite multiple repairs, the vehicle continued to malfunction, leading the commission to conclude that it was unsafe and caused the buyer mental distress.
