Main entrances to public buildings

In Margao, there are at least two public institutions which appear to put ordinary citizens to some sort of indignities. These institutions are the Collectorate Building near Kadamba Bus Stand and named after Matanhy Saldanha and the second one is the State Bank of India which is near the old bus stand.

 If one has any job to do, one has to enter these buildings through the back doors. 
It is not known to whom the main entrances are reserved for. After all, these institutions were built at the cost of tax payers’ money. 
Will the concerned authorities look into the matter and try to treat the citizens with modicum of respect?

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