Amid mounting complaints from Ola elec tric scooter owners over prolonged repair delays and lack of service support, the Department of Trans port has suspended the company’s trade certificate, effectively halting all new vehicle sales in the State. The Department has also blocked all Ola Electric reg istration on the Vahan reg istration portal, preventing any further registrations. Officials said the decision was taken after repeated reports of service failures and the company’s inability to address the concerns of existing customers. The move comes days af ter hundreds of Ola owners met RTO officials to highlight serious issues — ranging from a non-functional ser vice network to lack of spare parts, unclear warranty pro tocols, and scooters lying un repaired for months. Speaking to O Heraldo, the Department of Trans port official confirmed that the office has notified affect ed consumers to formally file complaints with the consumer court to ensure legal action can proceed. “Given the volume of grievances reported and inadequate redressal from the company, consumers have been advised to ap proach the consumer court for remedy,” the officer said.
He added that the department acknowledged the severity of the breakdown in ser vice support and is coordinating with the Department of Transport and State govern ment to ensure compliance from the manufacturer. In what marks one of the strongest interventions by authorities so far, the depart ment confirmed it has blocked online registration of Ola scooters, preventing new sales until the company demonstrates adequate after-sales support infrastructure. Officials indicated that the step was necessary to safeguard future buyers in light of the ongoing crisis, which has forced many existing customers to keep their vehicles off-road for months. The RTO noted that representatives from the Chief Minister’s Office (CMO) have also engaged with Ola, after EV bike owners escalated the matter. Officials said that while temporary service teams were deployed by Ola following the CMO intervention, the relief was short-lived, and backlogs returned. “The situation remains unsatisfactory. More structured and permanent solutions are needed,” an officer said
